Support

How can we help?

Last updated: August 25, 2026

Xiao Long Bao Master is designed to work offline. For questions or feedback, email hkaiyen@gmail.com and include your device model, iOS version, and a short description of the issue.

Restore Pro Lifetime

Open the app’s Settings tab, choose Pro Lifetime, and tap Restore Purchases. Make sure you are signed in to the same Apple Account used for the original purchase.

Purchase troubleshooting

Check your internet connection, confirm that App Store purchases are available on your device, then try again. Apple handles billing and payment details; we cannot process refunds directly. For billing or refund questions, contact Apple Support.

Recipe and cooking guidance

Use the app’s timers and troubleshooting cards as general cooking education. Follow local food-safety guidance, check allergens, and confirm food is thoroughly cooked before serving.

Privacy and terms

Read our Privacy Policy and Terms of Use for more information.